Added on 21-Nov-2013
MESSAGE FROM ROGER
I am aware of the issues affecting some of your boxsets. I am deeply upset by this. I have been working with my team to rectify the problems and feel that they are on top of things. You should continue to email the address given on my Facebook page if you have any queries.
I'm so sorry for any distress and disappointment that this has caused. We really wanted the boxset to be as complete an experience as possible.
Rest assured we won't be happy until we know you are!